Who We Are
How will WiFi impact our customer experience?
Working with an EMEA based airline, ZDC resources worked with client stakeholders throughout the customer journey, customers, airports, and other parties to develop a reimagined customer experience for passengers of all air and status classes.
We are the largest payment processer in the US, yet we are losing to upstarts. What should we do?
Large payment processer had built a myriad of competition products for the market as a function of acquisitions and internal challenges. They mean time to sales was 10x that of the competition and TTV could be 6 months as opposed to days. After a Design Thinking engagement created a new future, API product maps were envisioned, product lines decommissioned, and a new sales GTM strategy with technology we built. Sales cycles and TTV were slashed while CSat tripled.
Why is our DSO almost 300 days and our clients selecting our competitors?
Scandinavian cellular powerhouse was unable to meet the expectations of their primary US clients on delivery of new towers and was unable to invoice within the constraints of the contracts forcing customers to competitors and leaving a massive cashflow problem. ZDC resources got to the bottom of the issues meeting with global leaders and implementors alike. After a hypothesis was developed, it was tested in a Design Thinking session with the primary customers. The result? Modernize the process through method and digital means. Revise the resource steps. Apply AI to overcome technology deficiencies. Reduced DSO from 300 days to typically 4.