A high-growth SaaS company's PS team faced a growing implementation backlog blocking ARR recognition. Zero Drag productized implementations, built AI-assisted onboarding playbooks using Claude API, and restructured the delivery team. TTV dropped 50%. ARR recognition accelerated by one full quarter.
The largest US payment processor was losing deals to agile upstarts — mean time to sale was 10× the competition. Zero Drag applied Design Thinking, decommissioned legacy product lines, built new API maps, and created a GTM strategy. Sales cycles and TTV slashed; customer satisfaction tripled.
A $30M+ global manufacturing delivery portfolio suffered margin erosion and inconsistent delivery. Zero Drag implemented standardized agile models, AI-assisted project health dashboards, and capacity planning frameworks. Utilization rose 18%, delivery costs fell 23% within the first engagement year.
A Scandinavian cellular powerhouse had DSO approaching 300 days with customers defecting. ZDC diagnosed root causes globally, validated via Design Thinking sessions, then applied Claude AI to automate invoice bottlenecks and modernize resource workflows. DSO reduced from 300 days to 4.
A consulting firm losing financial discipline — trying to serve all clients with all services. Zero Drag refocused the firm on core competencies, built a contractor channel, tuned compensation models, and deployed AI-driven margin tracking via OpenAI. Result: 50% revenue growth and 30% margin in 6 months.
An EMEA airline needed to understand how onboard WiFi would reshape the passenger experience across all travel classes. Zero Drag led a multi-stakeholder Design Thinking engagement — mapping the full journey and co-creating an AI-informed passenger experience strategy delivered to the executive team.
A pharma manufacturer's delivery team ran fully bespoke projects with no repeatable playbooks. Zero Drag built standardized frameworks and integrated Claude API to auto-generate compliance documentation. Delivery predictability improved significantly and margin was recaptured across all engagements.
A data analytics firm's delivery team was drowning in ad hoc customization. Revenue recognition lagged 90+ days. Zero Drag implemented governed product delivery, used OpenAI to automate insight summarization, and established strict scope discipline. Revenue recognition cycle time fell 98%.
An enterprise tech client's CRM delivery team had no standard implementation path — every project was fully bespoke. Zero Drag built templated onboarding playbooks, applied Claude AI to generate client-specific configuration documents, and established a cross-sell identification framework. NPS improved within two quarters.